Purchases

I do my best to offer in person and online opportunities to purchase my pieces.

Pieces purchased online will be shipped out within 5-7 business days of purchase, unless otherwise noted.

Shipping

If you purchase multiple pieces, I will do my best to combine shipping! Please send me an email with the addressee name and confirmation number(s) so that I can note this before I begin packing orders. If combining order ends up being more expensive or puts the pieces at risk, I will let you know and keep them as separate shipments. In cases where shipments are combined, you will receive a shipping refund, after a completed delivery.

Refunds

I strive to make quality work that is both functional and beautiful. I want to ensure that you are fully satisfied with your pieces. If for any reason, you are not satisfied with your purchase, please reach out to request a return and refund within 5 days of receipt/delivery. You may return the item within 14 days of receipt of item for a refund of the cost of the item, provided the item is returned in its original condition. You will be responsible for the cost of return shipping.

If the piece arrives damaged due to courier handling, please contact me directly within 48 ours of receipt. Please include photos of the damaged item, the damaged box and packaging materials. You will need to submit this to the USPS for an insurance claim.

Note: The customer/recipient is responsible for filing the claim, though I will do what I can to help the process. Filing an insurance claim is the only guaranteed way you will receive a full refund, including shipping costs. Please keep all items (ceramic piece, shipping box, and packaging materials), as you may need to bring them to an office for proof of damage. If you discard any of these, I reserve the right to deny any refunds. If a claim is denied by the courier after good-faith efforts, we can work out a refund agreement for the cost of the piece. If you decide to forgo the claims process, I can only offer a partial refund.